Ordering a repeat prescription

Repeat Prescriptions

When you require more medication you should complete the slip by ticking the medication required and hand it in to the surgery.

You can also either fill in the online form below or send an email to phoenix.dispensary@nhs.net stating what medication is required and where you want to collect it.

Please Note: Please order your medication responsibly, as items requested may be declined if they are not due and/or are not on your repeat list. If an item you usually have is not on your repeat list, please request Online.




Order your repeat prescription online at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems ordering your prescription online?  

Use the Patient Access Support Centre before you call us.



If having seen the doctor you have been prescribed medication this can be collected from the on-site dispensary at Burham.

The dispensary is limited in size so whilst we carry a range of the more common items, it may be that we have to order your medication in. This usually takes about 24 hours so you will be given the option of waiting until it arrives at Burham or taking a signed prescription away for it to be dispensed at another chemist. If you are at Eccles please ask the reception staff to ring Burham to find out if your medication is available.

If you are taking medication on a regular basis, you will also receive a computer generated repeat prescription slip when you collect your medication.

We cannot take requests for repeat medication over the phone. If you do not have your repeat prescription slip then write down what you require with your name and address and hand it in to the surgery.

Repeat prescriptions require 7 days to be processed. That is if you put your repeat prescription in on Monday it will be ready for collection the following Monday after 3.30pm. Practice policy is for one month’s medication to be given at one time.

If you are an Eccles patient you can put your repeat prescription requests into Eccles surgery and your medication will be delivered there. However, please note that due to the current COVID crisis, Eccles surgery is currently closed so please do not post repeat prescriptions through Eccles letterbox. Please allow an extra day for this to happen.

Patients who live within a mile of a pharmacy will not be able to collect medication from the surgery. They will get their prescriptions as normal but will have to take them to a nearby pharmacy for dispensing. To find out if you come within the “one mile” rule click here and follow the instructions to find your nearest pharmacy.

If you request medication on... Your medication will be ready AFTER 3.30pm on...
Monday Monday
Tuesday Tuesday
Wednesday Wednesday
Thursday Thursday
Friday Friday
Saturday/Sunday Monday

Please increase the collection day by one if you are collecting from the Eccles Surgery