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Contact Us
Phone
Addresses
Phoenix Surgery
Phoenix Surgery
33 Bell Lane, Burham
Rochester, Kent
England, ME1 3SX
Eccles Surgery
Eccles Surgery
White House, Mackenders Lane
Eccles, Maidstone, Kent
England, ME20 7HX
Parking
Parking at Phoenix Surgery
A free car park is located on Bell Lane, 50 meters from the surgery.
Please note that double yellow lines have been put in large parts of Bell Lane.
Please do not park in or across the driveway to the surgery as this is in constant use and our GP’s may need to carry out emergency visits to patients.
Parking at Eccles Surgery
Limited parking is available outside the surgery.
Please do not use the Red Bull Pub car park if you are visiting the surgery.
Accessibility
- Disabled parking
- Disabled WC
- Induction loop
- Step free access
- Wheelchair access
Opening Hours
Important
We are closed on bank holidays. See our events and closures page to learn more.
Phoenix Surgery
| Day | Opening hours |
|---|---|
| Monday | 8:30am to 5pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 5pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Eccles Surgery
| Day | Opening hours |
|---|---|
| Monday | 8am to 12:30pm |
| Tuesday | 7am to 1:30pm |
| Wednesday | 8:30am to 1pm |
| Thursday | 7:30am to 12:30pm |
| Friday | 8:30am to 12:30pm |
| Saturday | Closed |
| Sunday | Closed |
Dispensary (Burham)
| Day | Opening hours |
|---|---|
| Monday | 8:45am to 12pm and 2pm to 4:45pm |
| Tuesday | 8:45am to 12pm and 2pm to 6:15pm |
| Wednesday | 8:45am to 12pm and 2pm to 6:15pm |
| Thursday | 8:45am to 12pm and 2pm to 4:45pm |
| Friday | 8:45am to 12pm and 2pm to 6:15pm |
| Saturday | Closed |
| Sunday | Closed |
To maintain our 4 working day turnaround, our dispensary will only be taking phone calls
- 2pm to 4pm - Monday to Friday.
- Our actual opening hours remain the same as above
If you are calling to check if your medication is ready to collect, please note you will receive a text message (assuming we have your mobile number) once this is ready for you. However please do get in contact if it is beyond 4 working days since you sent in your request.
Out of Hours
Enhanced Access - Evenings and Weekends
Enhanced Access appointments are available for all patients in West Kent, regardless of where they are located. This means that patients can be seen by a clinical professional 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.
You can now see a GP or other healthcare professional during:
- Weekday evenings (Monday to Friday) between 6:30pm and 8pm (some practices offer early morning appointments)
- Saturdays between 8am to 12pm at a practice in your local area (times may vary).
- Sundays and Bank Holidays between 9am to 12:30pm at a hub in Tonbridge or Maidstone.
These appointments offered could be:
- At your registered practice
- At another local GP practices
- At another local NHS service - such as a General Practice Hub
How to book
Please contact Phoenix Medical Practice during our opening hours.
- Telephone: 01634 867982
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Find Us
Integrated Care Board
NHS Kent and Medway ICB
Patient Experience Team
2nd Floor, Gail House
Lower Stone Street
Maidstone
Kent
ME15 6NB
Telephone: 01634 335095 Option 7
Email: kmicb.patientexperience@nhs.net
Providing NHS Services
Contact
Phoenix Surgery
33 Bell Lane, Burham
Rochester, Kent
England, ME1 3SX
Telephone: 01634 867982
Eccles Surgery
White House, Mackenders Lane
Eccles, Maidstone, Kent
England, ME20 7HX
Telephone: 01634 867982