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Phoenix Medical Practice
Burham and Eccles

In the month of April,  48 people did not turn up for their pre-booked appointment and did not contact the surgery in advance to cancel/change the appointment. The effect of these are:

  • an increase in the waiting time for appointments
  • frustration for both staff and patients
  • a potential risk to the health of a patient

Due to an increase in the number of wasted appointments through patient's failing to attend without informing the surgery it has become necessary to implement the following policy:


If you repeatedly fail to attend appointments you may be removed from this practice list and may be required to find an alternative doctor.


If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 24 hours' notice. We can then offer the appointment to someone else.


Thank you for your co-operation

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