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Phoenix Medical Practice
Burham and Eccles

Booking an Appointment

You can either ring one of our surgeries to book an appointment or book an appointment online (go to our online appointments page - link in the quick links above) You can choose where you would like to be seen.


Urgent appointment slots are usually available same day but do go fast and are all subject to availability.


If your condition is non-urgent you can expect to see a GP within five working days, though you may have to wait longer if you want to see a particular GP. If you do not need an appointment within five working days you also have the option to book ahead if this is more convenient to you.


Nurses based in our practice treat patients for a wide range of common conditions. You will be asked by our receptionist to give a reason for your appointment. This is to make sure that you will see the correct clinician and we provide the correct clinician sufficent amount of time to carry out the appointment.


Tell us if you are in a telephone box. We will ring you back. Say straight away if your call is an emergency.


Each appointment is for one person only. If more than one person needs to be seen, please let us know so the necessary number of appointments can be booked. Please also note that appointment slots are for 10 minutes and normally for one medical problem. If you feel you would need a longer slot then please ask the receptionist who would then look to book you a 20 minute slot.


Tell us if you want someone to accompany you during an examination or if you need a private room to discuss any matters. Remember that the results of tests can only be given to the patient due to patient confidentiality.


If you want to talk to a doctor on the phone, he or she will be informed of this by reception. You will receive a phone call back when it is convenient for the GP.



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